Refunds and Returns

Return Period

We accept returns on all orders (except final sale and customized items) within 30 days of delivery, provided the product is clean, unused, and in its original condition. All returned items are inspected to ensure they are free of pet hair, marks, dirt, or other damage that would prevent them from being returned to stock for resale.

For holiday orders placed between November 1 and December 31, the return period is extended until January 31 of the following year.

Return Shipping Costs

• Canadian Customers – We provide prepaid return labels for all authorized returns.
• American Customers – We provide prepaid return labels for all authorized returns. Because we subsidize the new cross-border duty and tariff costs introduced on August 29, 2025, a $15 restocking fee applies to returned orders. Any outbound shipping and duties paid at checkout are non-refundable. This fee is waived if the return is due to an error on our part.
• Central & South American Customers – Customers are responsible for return costs, except in cases where we are at fault.
• Australian Customers – Customers are responsible for return costs, except in cases where we are at fault.

Returns Procedure

To request a return, please email us at info@northamericancustomcovers.com.

Once your request is approved, you will receive return instructions by email. Return Authorization numbers are valid for 30 days from the issue date, so please ensure you ship your return within this period.

Restocking Fees on Returned Items

For items returned in used or dirty condition, a restocking fee may apply, depending on the condition of the item, up to the full value of the original order.

Refunds

Once your return is received and confirmed to be in resalable condition, a refund will be issued to the original payment method. Please note that for U.S. customers, outbound shipping and duties are non-refundable.