Refunds and Returns

Return Period

We accept returns on all orders (except final sale and customized items) within 30 days of delivery, provided the product is returned clean and in its original condition. Products may be opened and reasonably inspected or test-fitted to determine suitability.

All returned items are inspected upon arrival. Items should be free of pet hair, marks, dirt, odours, damage, or other signs of use beyond reasonable inspection or test fitting that would prevent them from being returned to stock for resale.

For holiday orders placed between November 1 and December 31, the return period is extended until January 31 of the following year.

Return Shipping Costs

• Canadian Customers – We provide prepaid return labels for all authorized returns.
• American Customers – We provide prepaid return labels for all authorized returns. Because we subsidize the additional cross-border duty, tariff, brokerage, and shipping costs associated with orders entering the United States, a 20% return fee applies to returned orders. Any outbound shipping and duties paid at checkout are non-refundable. The 20% return fee and non-refundable outbound costs do not apply when the return is due to an error on our part or a confirmed product defect.
• Central & South American Customers – Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a confirmed product defect.
• Australian Customers – Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a confirmed product defect.

Returns Procedure

To request a return, please email us at info@northamericancustomcovers.com before sending your item back. Returns sent without prior authorization may result in delays in processing your refund.

Once your return request is approved, you will receive return instructions by email. Return Authorization numbers are valid for 30 days from the issue date, so please ensure your return is shipped within this period.

Items Damaged in Transit

If your order appears to have been damaged during shipping, please contact us as soon as possible and retain the product, original shipping box, and all exterior and interior packaging. Please also take photographs of the item and packaging where possible.

Shipping carriers may require photographs or an inspection of both the product and its packaging before a transit-damage claim can be processed. Discarding the original packaging may prevent us from submitting a damage claim with the carrier.

Condition of Returned Items

Products returned with signs of use beyond reasonable inspection or test fitting, including pet hair, dirt, marks, odours, stains, or damage, may be subject to a reduction in the refund to reflect the diminished condition and resale value of the product. In cases where an item has been damaged or used to the extent that it cannot reasonably be resold, this reduction may be up to the full value of the item.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method.

For U.S. customer returns, the applicable 15% return fee will be deducted from the refund and any outbound shipping and duties paid at checkout are non-refundable, except where the return is due to an error on our part or a confirmed product defect.