Refunds and Returns
We accept returns within 30 days of the date of delivery, provided the product is clean, has not been used and is in its original condition. All returning items are inspected to ensure they are free of dog hairs, marks, dirt, or other damage that would prevent that item from being returned to stock for resale. For holiday orders placed between November 1 and December 31, the returns period is extended to January 31 of the following year.
Return Shipping Costs (USA & Canada customers)
We provide prepaid return labels for all authorized returns.
Return Shipping Costs (South American customers)
The customer is responsible for return costs except in instances where we are at fault.
To request a return, please email us at firstname.lastname@example.org.
Once the request is submitted and approved, you will receive return instructions by email. Return Authorization numbers expire 30 days after the issue date. Please ensure you ship your return before the expiration of this period.
Re-Stock Fees on Returned Items
For items returned used or dirty, a restock fee may apply depending on the condition of the item returned, and up to the full value of the original order.
After we receive your return, and it is deemed returnable to stock, a refund will be issued to the original payment type.